FAQ: Email


  • How do I get a free email address?

    Requests for free email addresses at TheDentalWeb must now be made only by email - please contact us with your own contact details and some suggested addresses and we will see what is available. We will then contact you with the account and log-in details. These email accounts can also be used to forward mail to another account if required. The free addresses are restricted in storage space and bandwidth - more space and bandwidth is available with the paid for accounts.

  • I already have an email address, why do I need another one?

    It can be very useful to have two or three different email addresses for different purposes. For example, an address at Yahoo or Hotmail can be useful for personal use or for those occasions when you must give an email address but they are not really appropriate for business use. It is also useful to have an address which is kept purely for online purchases, for receiving certain other types of mail or for joining a mailing list. By having other addresses like this, you can keep your primary address for important mail and if you travel around, you only need to collect the mail from this mailbox as the rest will wait until you get back.

  • I get an email address from work, why do I need another one?

    You may have an address provided by your employer but be aware that this will have been provided for work-related purposes only and that your employer may well operate a policy where using it for personal purposes could get you fired! Employers also have the right to read any mail you send or receive from that address and of course, if you leave your job you will forfeit the address. Having your own personal address as well is the best solution then you can keep personal communication separate.

  • How do I collect my email?

    You can collect your messages by using an application such as Outlook Express or Outlook, Apple Mail, Entourage, Thunderbird or any compatible email client software depending on your operating system. Alternatively, you can use our webmail system to read your email via a secure online web connection. Follow the instructions for adding a new email account and provide your account login, password, email address and server information and you should be able to send and receive your mail. Note that depending on how you access the Internet, your outgoing mail server will most likely need to be that provided by your Internet Service Provider (ISP)

  • Should I download my email or read it online?

    This very much depends on what you need, as well as how and where you access from. If you often receive long emails, perhaps with large attachments you may prefer to download them and read them offline saving on bandwidth or call costs. If you like being able read emails you have sent and received without having to access the Internet each time, then again it is better to download them. Any of the so-called email clients such as Outlook, Outlook Express, Mail etc will do this for you. If you like to spend time writing messages, perhaps saving them and adding to them and rewriting them prior to sending, then an offline solution is more flexible, allowing you to spend as much time as you like making your messages sound just right. Only when you are entirely happy with what you have written do you go online to send it. If you access at home and at work, you may wish to have access to emails at both locations and may find using webmail is easier to keep track of mail If you travel around a lot and don't have a portable computer or handheld device readily available you may prefer webmail so that you can read your mail on any computer, anywhere at any time. If you are concerned about receiving virus infected mail or attachments then webmail is easier to manage and less likely to become infected.

  • What about viruses - how likely am I to become infected?

    Unfortunately, email is an easy method for distributing harmful computer viruses but if you are sensible and employ some basic precautions, you should keep safe.

    Always install anti-virus software and ensure that it is set up correctly and kept up-to-date. There is little point having this protection if it is months or worse, years, out-of-date! Also make sure that it is set to scan all emails received, especially attachments, as well as downloads and files on your system. It will slow down operation unfortunately but if you spend a lot of time on the Internet, it will go a long way to keep you clear of viruses.

    Employ sensible operating precautions, especially in your practice or workplace:

    1. Do not open any attachments unless expected - even if they appear to come from someone you know.

    2. Be suspicious of Subject lines which do not make sense

    3. Be suspicious of Subject lines which you think the sender would not have used (i.e. would you expect to receive a message from your boss with the subject line "pictures of me nude"?)

    4. Do not respond to 'helpful' warnings that you may have been sent a virus - they are usually hoaxes. 5. If you are unsure - do not open.